A powerful and feature-rich help desk software can empower your business processes. Wix Answers is one of the easiest to use platforms that allows you to create your own help center, and use an organized built-in call center and support ticketing system. And above all, it’s free to use.
An efficient and well-designed helpdesk system can empower your business in so many ways:
Wix Answers is feature-rich help desk program provided by Wix. It is designed for ease of use so that you can create your own custom help center, ticketing system, and multi-channel support system. It features a built-in call center so that you can easily get connected with your customers. It is your all-in-on customer support system.
Your customers are going to need support at different times. Provide them with help instantly and easily. The platform offers a full-fledged knowledge base, multi-channel ticking system, build-in call center, and many other features.
With Wix Answers, you can set up your help center in minutes.
Create an expansive knowledge base with FAQ and tutorial articles. Your personalized and easy-to-navigate help center will provide your users with the content they need, helping them instantly and making your incoming tickets more manageable.
You can manage your support tickets and keep track of them across different channels, including:
Let your customers contact you through any mode without losing track of the records. Never lose track of communication with the same customer regardless of the form of communication. Always stay up-to-date with the progress of each ticket for efficient customer service.
With the all-in-one platform, you can attach knowledge base articles into tickets and use insights for better customer understanding and creating a better help center.
Offer professional customer support service through your call center. Create your own 1-800 call center number and take calls from your customers. Allow them to get a call back and get help anytime. You can direct calls to specific agents and keep track of the status of the calls.
Embed the help widget on all your webpages. Let your customers contact you or access knowledge base articles and tutorials from anywhere on your site. Give them access to help in just a click.
The Wix Answers help desk can be customized according to your brand image. You can get the look you want, users can get the help they need, and you can manage all your tickets, calls and knowledge base articles all in one place.
Wix Answers Help Center provides reports and data that help you gain actionable insights to better understand your users’ needs. Get details like:
You can also check your customer support team’s performance, customer satisfaction statistics, and your ticket response times. Get insights into your products, customers, and support service. Ensure that your ticketing system and knowledge base work together in an efficient manner.
Customer support is important to any business. And if you can create a full-fledged, professional help desk, you are empowering your business. It means better customer support quality, better support management, product improvement, development of better solutions, and much more. Wix Answers offers a platform for you to create your own custom all-in-one help desk, full with all the features including ticketing system, knowledge base and call center. Anyone can set up their help center in minutes and manage it professionally.
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